What happened: I purchased a kit at my Sanford, FL store. "Punky Colour Light-ning Fast ** vol Bleach Kit", to do about a * inch streak in the front of my daughter's hair. She has dyed black, long hair well past her waist but we were only doing a small section in the face area. I never buy "kits" but I liked this one because it had the ** vol included, as well as an Olaplex-type additive (Intrabond Serum) to maintain hair health. It also included the Intrabond Repairing Mask to use afterwards, which I was considering buying already, while in the store. I've been doing my own hair, highlights, ETC, ETC, since I was ** years old, plus I've done both my daughter's heads every color in the book for about ** years so I KNOW when I tell you this kit was nothing short of a total waste of time and money. I left the mixture on her hair well over * hours in total, in multiple applications, and the hair NEVER LIFTED. I had to ultimately use product I already had at home to complete the job. *I went to Sally's and explained all of this to the "acting manager", who has "worked there for * whole years" and told her I wanted a refund. First, she tried explaining how I must have used the product wrong, because she knew all about it. Then, she refused me a refund because "they didn't accept used product returns", oh, "unless there was half the bottle remaining" AND "I needed to have come back to the store THE NEXT DAY to plead my case because then they could've given me a replacement product". Frankly, I wanted to tell her that I will get there when I CAN GET THERE and Sally's has a LOVE IT OR RETURN IT policy for my very situation! Anyway, I looked online to find these rules she claimed were law about the return policy and could find nothing. So I am now asking you, can I return this kit under the policy or no? Please help because I want to resolve this as it really may affect my shopping there in the future. I know that often the sales force consists of students who are only trying to learn while working with products they will use later in their career. Good for them, really! But store policy should also be learned, as far as I am concerned. Wouldn't you agree?

What happened: I placed a order for product on *-**-**** the package was delivered back to sender thats you i want to know why and where is my package or my refund? The order number is WSA********** returned to sender my phone* is ***-***-****

What happened: The cashier lady was Rude and Disrespectful .no wanted to give any information about the products we want to buy and had a very agresive careless actitud.*She said her name is Jennifer.*Today,March *** **** at *: ** pm*Location: at **** VERMONT and HOLLYWOOD*CA.******THANK YOU *MY EMAIL: G*****@***.com*Monday

What happened: Good morning, I have a question, I don't know why they took my credit card. I only used it once and they took my credit, at least I deserve an explanation

What happened: The problem: I want to know which shampoo is the best that has Biotin in it

What happened: I made my purchase almost a month ago through Sally Online and they still haven't sent me the products and since the stores opened in my area I want them to send me the money to make my purchase here

What happened: Get my Sally bonus bucks back. ... Due to the covid ** stores were closed and my Sally bucks werent able to be used. I tried to the day before store closed and they weren't accepting cash. And during quarantine I could not figure out how to use my card online to make purchases.. I prefer to make purchases in store. I had two bonus buck and the nice ladies at my store told me to call and complain that I can get the bonus bucks back on my accountIs I was trying to use them before all the stores closed and couldn't due to computer issues and they quit accepting cashI need my Sally bucks back. With the amount I spend at Sally's losing my welcome bonus and other bonus is super discouragingI'm still shopping at sallysAbout to call