Sally Beauty Reviews
Sally Beauty has an overall rating of 4.6 based on 28 reviews. Customer feedback on Sally Beauty is mixed: Sally Beauty reviewers highlight positive aspects like wide product selection, competitive pricing, helpful customer service and fast shipping, which strongly appeal to beauty enthusiasts, professional stylists, and DIY hair and beauty consumers. However, Sally Beauty is often criticized for its website navigation issues, occasional stock shortages, slow response times and product quality inconsistencies.
28 reviews
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All Sally Beauty Reviews (28)
DavidCochran_96
May 19, 2026
"Quick Help With My Order"
I was a bit careful at first since it was an order issue, so I kept my messages and details handy just in case. But they replied really fast and got it fixed right away, which made the whole thing way less stressful
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Teresa-roberts
May 12, 2026
"Super easy pickup"
I ordered a few hair color items online and chose same-day pickup at my local Sally’s. The email came through quickly, and when I got there, the girl at the counter found my bag right away (which I really appreciated). No problems at all, and it was so much easier than wandering around the store trying to find everything myself
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heather_Schultz05
May 07, 2026
"I really like having a Sally Beauty so…"
I really like having a Sally Beauty so close to my house. It makes ordering online and picking up my stuff so easy, without having to deal with a long drive or any hassle. It is just really convenient for me.
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justin-Garcia
May 01, 2026
"Checkout was quick and my card…"
Checkout was quick and my card went through without any issues, so that part was fine. Still, after everything else that happened, I’m expecting an apology
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DenishaGulley_22
April 20, 2026
"I wasn’t totally sure which toner to go…"
I wasn’t totally sure which toner to go with, but they helped me pick the right one and it ended up working great. Really happy with it, thanks!
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hello_michael190
April 14, 2026
"Decent if you catch a sale"
Some of the stuff can be a good deal, especially when it’s on sale. But I can’t say it doesn’t feel overpriced a lot of the time. I still grab basics there now and then, just not usually unless the price makes sense...
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izetta_Zamora82
April 10, 2026
"Pretty smooth order overall"
I ordered a few hair products from Sally Beauty the checkout was easy. The cart updated like it should, and I could see my total before I paid. The only thing that bugged me a little was that the shipping options took a bit to load, and I had to double check, actually, re-check my address because the page refreshed once. Payment went through fine though, and I got the confirmation email right away. Overall, it was a good experience, just not totally perfect.
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LAYTON
April 05, 2026
"I had to returned a hair dryer because…"
I had to returned a hair dryer because it just didn’t work for me. The whole return process was simple, and my refund come back faster than I was expecting. no fuss at all.
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bobby1987
April 01, 2026
"Really helpful"
So... this helped a lot, honestly. Thanks!
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james_Backes79
March 30, 2026
"Everything Was Right, Thankfully"
I ordered a few hair color items and some clips from sallybeauty.com, and thankfully they actually got the whole order right. Every shade matched what I picked online, nothing was missing, and the quantities were correct. I don’t have much patience for dealing with wrong items or tracking down customer service, so I was relieved there wasn’t any hassle. Happy with it overall, and I’d order from the site again.
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johngower4798
March 27, 2026
"Shipping was better than expected"
I ordered a few hair products and they showed up sooner than I expected, which was a nice surprise. I always keep an eye on tracking just in case anything goes weird, but the updates came through fine the whole time. It wasn’t absolutely perfect, but overall I’m happy with how the shipping went.
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lois2000
March 26, 2026
"I did have to wait a bit…"
I did have to wait a bit for my order, but to be fair, everything was correct when it arrived. I’d rather see a place take the extra time to get things right than rush and mess it up. Overall, I appreciated that they followed through properly
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Tamara_ashley94
March 25, 2026
"Showed up fine"
My order got here safe, which was a relief after all that. The box wasn’t crushed or anything, and nothing leaked inside. Packaging seemed solid, so I’m happy with it overall.
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Bonnie_key00
March 09, 2026
"My order arrived just fine and…"
My order arrived just fine and the whole process was really easy from start to finish. The shipping cost did feel a little high, but overall I’m happy with what I got.
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gwendolyn_Cheatham91
March 08, 2026
"Good deals, but the promo codes can be annoying"
I usually shop here when they have a coupon or a sale, because the discounts really help, especially on hair color products. I’ve had a few times where the promo codes didn’t work at checkout, and I blame their site for making it more annoying than it needs to be. Still, when the deals actually go through, it’s a good place to shop.
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julia1982
February 27, 2026
"Quick Points and Nice Savings!"
I got my points really fast and was able to save on my shampoo, which was such a nice little bonus. Super easy and definitely worth it!
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Richard_hughey93
February 14, 2026
"Honestly, I blame myself for not ordering sooner"
I’ve ordered from Sally Beauty a handful of times now, everything I’ve gotten has been solid. The hair color came out nice, the shampoo worked well, and even the little tools didn’t feel cheap or flimsy. Nothing showed up dried out or weird, which I really appreciate. If anything, I blame myself for waiting so long to try more of their stuff. I’ve been happy with my orders and would definitely buy from them again.
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WhitneyBurke
February 04, 2026
"I went in not really knowing what hair…"
I went in not really knowing what hair color products I needed, so I wasn’t expecting to figure it out that easily. One of the girls working there was super helpful and didn’t make me feel silly for asking questions. She walked me through a couple different options and explained the differences in a way that actually made sense. The store was a little busy, so I did have to wait longer than I would’ve liked, but based on what I needed, I left feeling like it was still a good experience.
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CORSO
January 15, 2026
"Arrived Right on Schedule"
The delivery showed up pretty much when expected, actually, right on time. No issues there at all.
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dalekostura2572
January 07, 2026
"I use sallybeauty.com often now, and I…"
I use Sally Beauty often now, and I kind of regret not ordering from there sooner. The site is really easy to get around, and the search actually works well, so I can find my hair color stuff fast. Checkout was simple too, with no weird extra steps or pages freezing on me. It just makes ordering a lot less annoying
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Sally Beauty Q&A
I ordered online 4 days ago and the money was returned to my bank account . the order never went through. why?
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How long will it take for my order take to arrive? if i chose priority usps shipping.
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How long do packages typically take to deliver, especially during this time with the pandemic?
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Do they have a good return policy in case the ceramic flat irons arrive damaged?
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Does sally's sell a full line of every color or loreal preference?
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